KPI: Cross-Sell Ratio [CSR] for Subprime Lenders

Boost Your Bottom Line: Cross-Sell Ratio Tactics for Subprime Lenders Definition and Precise Measurement of CSR: The Cross-Sell Ratio refers to the ratio of the number of products or services sold per customer. It measures how effectively you can increase the number of services or products a single customer uses. For your lending institution, it measures […]

Subprime Lender Loan Charge-Off Rate (LCR) – Definition and What It Measures

Loan Charge-Off Rate (LCR) – Definition and What It Measures The Loan Charge-Off Rate (LCR) is a Key Performance Indicator (KPI) that quantifies the rate at which a lender’s loans are deemed unlikely to be recovered and written off as a loss. It measures the risk and effectiveness of a lender’s credit decisions and recovery […]

Maximizing Results: How AI-Driven Persuasion is Transforming Call Center Debt Collection

Unraveling the Art of Persuasion: The Cozy Alliance of Persuasion and AI in Revamping Debt Collection Call Centers Debt collection is a tricky business, and for those hardworking folks at call centers, mastering the gentle art of persuasion is absolutely vital. Picture this: call center agents smoothly chatting away, employing just the right persuasive techniques […]

Interest Rate Caps Make Loans Less Available to Subprime Borrowers

Illinois’ imposition of an all-in annual percentage rate (APR) cap of 36% on loans under $40,000 from nonbank and non-credit-union lenders resulted in fewer loans being available to subprime borrowers. Nearly 80% of respondents in an online survey of small-dollar credit customers in Illinois conducted about nine months after the imposition of the Illinois rate […]

Loan Management Fees Got You in a FUNK?

Should you stay or should you go? Hey there Lender, Hope you’re doing great and drowning in a sea of loan requests! We want to chat with you about something that’s been blowing up our phones lately – those pesky Loan Management Software [LMS] vendors and their outrageous fees! Seems like every Tom, Dick, and […]

The Debt Collector’s Secret Weapon: The Robotic Persona

AI Powered Debt Collection Once upon a time, there was a debt collector named John. John had made a name for himself in the industry by offering loans to people with bad credit, but he secretly feared that he wasn’t cut out for the job. Every time John tried to call a borrower to ask […]

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