Available: Experienced Operations Manager: Tribal Lending, Call Center, Marketing, Collections…
Nici C. is an experienced Operations Manager/Team Member in the Subprime as well as Tribal Lending Industry seeking her next opportunity.
With 10+ years of small-dollar lending experience, Nici possesses exceptional skills in call center and operations management, marketing campaign management, CRM, collections, complaint handling and resolution, staff development, fraud investigation and monitoring, quality assurance, as well as startup experience. Nici will consider ALL working environments including remote, part-time, project oriented, full-time… She’s currently based in Atlanta.
Reach out to explore: Nici@PaydayLoanIndustry.com
FAQ’s
Is she willing to relocate? Yes
What LMS providers is she experienced with? EPIC, TranDotCom, Infinity
Which CRA’s? Why use one or two vendors vs another? Experience in dealing with vendors to change control files and manage data issues. Worked with Clarity, Factor Trust, Data X and Decision Logic
Which underwriting 3rd party vendors has she worked with? Clarity, DataX, IDology, Factor Trust, LexisNexis
Would she say she has “relationships – first name basis” with the network of vendors servicing our space? Can she pick up the phone and get an issue handled? Yes
Can she write about the industry? Yes
In-depth analysis? Trends? Niches within the industry? Yes
From industry trends to customer acquisition through underwriting, processing, funding methodologies, vendor selection, collection strategies… Yes
Experienced in what, if any marketing channels/customer acquisition? Email, social media, voicemail drops, direct mailing…
Is she familiar with and able to provide commentary and insight regarding typical KPI’s? How to improve them? For both de novo and seasoned? Yes
Any title loan B2C experience? No
Which tribes has she worked for? Several! Has NDA’s in place. [She’s discreet!] Has also worked with offshore and state by state lenders.
Languages? English
IMPORTANT: Is she a skilled content writer? Yes
Ever hear of Podium? Yes
Google Adwords skill set? Yes Workarounds for their PDL policies? Yes Same for FB? Yes
SEO/SEM? Yes
Bank relationships? Amenable to B & M’s? Tribes? No [Dear reader: Click here for a tribe: Leaning Rock Finance
Know WordPress backend? Yes
HTML? Yes
Photoshop? Yes
FB? Yes
Instagram? Yes
Twitter? Yes
Developing direct mail pieces? Yes
Familiar with the latest AI and automation platforms? Yes
Enjoys nothing better than to go to bed at night and read the latest judicial wins by the companies employing the sovereign nation [tribal model] and the superior financial returns reported by ENVA, CURO, ONEMAIN FINANCIAL, WRLD, CACC, ELVT… quarterly earnings reports along with the great work performed by our industry associations including NAFSA, OLA, CFSA, FISCA..? Yes {Man, this girl is as sick as Jer}
Tell me more about “fraud investigation.” Monitoring accounts for suspicious activity; investigating fraudulent transactions and dispute filing/resolution in the prepaid card industry.
Does she live and breathe our industry? Yes
Fintech aware/oriented? Yes
Can’t get enough. Is she crazy like us? Yes!
How does she react if called a “loan shark?” First, be empathetic then respond with facts as it pertains to terms and conditions/signed agreement.
What are her income requirements? Open to negotiations. Depends on the gig!
What’s the largest headcount she’s managed? 77
Portfolio size? Transaction monthly volume? Managed a Team doing 100 loans a day, Managed a Collections Team of 20 and a origination team of 50, managed QA departments.
Insurance requirements? Yes
Able/willing to attend the Assoc. Conventions? Yes
Would you consider her more of an assistant? Assigned tasks and completes them? Or a creator who can join disparate ideas and combine them leading to 100X outcomes for her Team? Well-versed; ability to do both!
In an ideal world, what would Nici PREFER to be doing? In an ideal world, Nici would prefer to be working with a PDL Company where she can continue to grow/learn and is seen as an asset by utilizing her current skills/knowledge to grow the portfolio.
Nici resides in Atlanta, Georgia and can be contacted at: Nici@PaydayLoanIndustry.com
