With nearly 15 years of experience in the subprime lending industry – payday, installment, cash advance and auto title loan industry, Kim isn’t just a customer service representative—she’s the secret ingredient for business growth and customer retention.
Based in Fort Worth, Texas, and seeking a remote opportunity, Kim combines warmth, humor, and a unique knack for building trust with customers.
Whether it’s welcoming new clients, ensuring compliance with lending regulations, or tactfully managing collections, Kim delivers exceptional results with professionalism and grace.
She’s ready to bring her expertise and passion to your team—learn more below!
Kim has exceptional skills in customer service and a significant number of years (almost 15) in the payday and auto title loan industry. Her strongest qualities are warmth, humor, friendliness, and an ability to develop a rapport with customers that brings them in and keeps them held accountable when it is time to collect payments.
Kim is locating Fort Worth, Texas, and would ideally be a remote worker who could perform all duties by phone, software, email, and text messaging.
Customer Service Skills:
Kim possesses excellent communication and interpersonal skills. She consistently interacts with customers professionally and is friendly, handling inquiries and complaints with ease. Kim has a remarkable ability to remain calm and composed, ensuring customer satisfaction in challenging situations.
Lending ins and outs:
Kim has an in-depth understanding of payday and title loan products, interest rates, fees, and payment terms. She is highly proficient in managing customer accounts, processing payments, and assisting with loan documentation. Furthermore, Kim is familiar with banking procedures, ensuring accurate cash handling, deposits, and register balancing each day.
Regulatory Compliance Knowledge:
Kim has a strong grasp of the local and federal regulations governing payday lending, including interest rate limits and disclosure requirements. She ensures that all transactions comply with applicable laws, maintaining the business’s commitment to regulatory standards and legal obligations.
Technical Proficiency:
Kim is highly skilled at using financial software and point-of-sale (POS) systems for loan processing, payments, and data management. She is adept at entering and managing client information efficiently and leveraging technology to streamline operations.
Sales & Marketing:
Kim understands the importance of promoting products and services to drive business growth. She has successfully implemented strategies to increase loan volume and market the store effectively to attract and retain customers.
Attention to Detail:
With an eye for detail, Kim ensures that all paperwork is completed accurately and that loan transactions are thoroughly documented. She is excellent at identifying and resolving discrepancies or potential issues before they become problems.
Time Management & Multitasking:
Kim excels in managing multiple responsibilities simultaneously. From handling customer service inquiries to overseeing store operations, she prioritizes tasks effectively, ensuring everything runs smoothly and on time.
Don’t let Kim’s talent slip through your fingers! If you’re ready to add a seasoned customer service professional with a proven track record of driving loyalty, compliance, and growth, Kim is the one to call. Imagine what her warmth, expertise, and drive could do for your team. Reach out today to start the conversation—your customers (and bottom line) will thank you!
Reach out to me! I’ll hook you you up with Kim directly: Jer@theBusinessOfLending.com
Questions? Need help? Introductions?
Reach out to Jer at : Jer@theBusinessOfLending.com
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