Payday Loan Lender Collections: Proven Tactics, Scripts, Timeline
Quick answer: Strong results come from three things. 1) A clear timeline with specific call attempts and letters. 2) Calm, compliant phone language that sets same-day payments or firm promises. 3) Meticulous notes in your LMS so nothing slips. Letters matter for notice, but recoveries are driven by effective phone contact plus accurate reporting where […]
Maximizing Results: How AI-Driven Persuasion is Transforming Call Center Debt Collection
Unraveling the Art of Persuasion: The Cozy Alliance of Persuasion and AI in Revamping Debt Collection Call Centers Debt collection is a tricky business, and for those hardworking folks at call centers, mastering the gentle art of persuasion is absolutely vital. Picture this: call center agents smoothly chatting away, employing just the right persuasive techniques […]
The Debt Collector’s Secret Weapon: The Robotic Persona
AI Powered Debt Collection Once upon a time, there was a debt collector named John. John had made a name for himself in the industry by offering loans to people with bad credit, but he secretly feared that he wasn’t cut out for the job. Every time John tried to call a borrower to ask […]
A Story About Jake, the Debt Collector
Here’s a story about a debt collector named Jake: Once upon a time, there was a debt collector named Jake. He had been working in the collections industry for many years. He had seen it all – from borrowers who genuinely wanted to pay their debts but were facing financial hardships to those who simply […]
How-to: Installment Loans for the Subprime Demographic
Many of the national Lenders have been transitioning to a multitude of financial loan products in an effort to continue to serve subprime borrowers while still achieving superior ROI. Witness Avant, CURO… You only need to refer to Avant’s latest Q4 earnings call to comprehend the extent of this transition away from single-payment products. Avant’s progeny is CASHNETUSA.com back in the late 90’s. At the time they offered singularly payday loans having 400% – 700% APR payday loans. As per their Q4 earnings call. these single payment [payday loan] products made up a mere 2% of loan originations. Obviously, they see the writing on the wall.